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Shipping policy

Last updated: October 7, 2026

Jet Davis Parts imports parts from Japan and ships them across the United States. This page explains how your order ships, how long it takes, and what to do if something arrives damaged or goes missing. Questions? Email sales@jetdavis.parts.

1. Where we ship

  • Checkout on our website ships to addresses in the United States.
  • International orders are by request. Email sales@jetdavis.parts or DM @jetdavis.parts on Instagram with the items you want, your full name and your address. We will send a shipping quote and an invoice. Customs duties, import taxes and brokerage fees in your country are your responsibility.

2. Shipping cost and carriers

  • Shipping cost is calculated at checkout based on the item, its size and weight, and your address.
  • Parcels ship by UPS, FedEx or USPS. Large items such as body kits ship by freight (see section 5).
  • Some items ship directly from our supplier to save time and cost, so the carrier used may differ from the one shown at checkout. Items from more than one location may arrive in separate packages.
  • You will get an email with tracking as soon as your order ships.

3. In-stock items

In-stock items are packed and shipped from our warehouse. Delivery time depends on the carrier and your location. Holidays, weather and carrier delays can add time. Dates shown by a carrier are estimates, not guarantees.

4. Special order items (ship from Japan)

  • Items marked Special Order are not in stock. We buy them in Japan and bring them to the United States in our shipping container.
  • The typical wait is 2.5 to 3.5 months from your order to delivery. Production times in Japan, shipping schedules and customs can make it shorter or longer. Email us any time for an updated ETA.
  • Special order prices include the Japan price, fees, tariffs, Japan inland shipping and container shipping. The breakdown is shown on each special order product page.
  • Once your item lands, it ships to you by parcel or freight like any other order.
  • Cancellations: special order items are subject to a 50% restocking fee if cancelled. Special order kits and custom kits cannot be cancelled, returned or refunded once ordered. Aero that is already on order is subject to a 30% stocking fee if cancelled. Other aero cancellations are subject to a 3% fee to cover card processing. See our Refund Policy.

5. Freight shipments

  • Freight shipments need a commercial address with a loading dock or forklift so the driver can unload.
  • No dock or forklift? We can ship to a residential address for an extra cost, or to your nearest freight terminal at no extra cost for you to pick up. Contact us before or right after you order so we can set this up.
  • The freight company will contact you to schedule delivery. Missed deliveries, redelivery, storage or address changes may add carrier fees, which are your responsibility.
  • Inspect every freight delivery before you sign. Open or check the crate with the driver present. If anything looks damaged, write it on the delivery receipt (bill of lading) before signing, and take photos. If the receipt is signed with no damage noted, the freight company will deny any damage claim.

6. Local pickup (Houston)

You can pick up your order from our Houston shop by appointment: 4734 Creekmont Drive, Houston, Texas 77091. Please call 361-815-6607 to schedule.

7. Your address

Please double check your shipping address before you place your order. We are not responsible for orders sent to an incorrect address entered at checkout. If a package is returned to us because of a wrong address or a refused delivery, you will pay the cost of shipping it again.

8. Damaged, missing or wrong items (shipping claims)

  1. Inspect your order when it arrives. Check the box and the item for damage before you install or modify anything.
  2. Tell us within 7 days of delivery. Email sales@jetdavis.parts with your order number, a description of the problem, and clear photos of the item, the damage, the box on all sides and the shipping label.
  3. Keep everything. Keep the item and all of the original packaging until the claim is closed. Carriers often need to inspect them, and a claim can be denied if the packaging is thrown away.
  4. We handle the claim. We will file the claim with the carrier for you, or help you file it, and keep you updated. Once the claim is resolved, we will work with you on a repair, replacement or refund for the damaged item.

Freight damage must also be written on the delivery receipt when it is delivered (see section 5). Items that have been installed, painted, cut or modified are not eligible for a damage claim.

9. Lost or stolen packages

  • If your tracking has not updated for several days, or your package is late, contact us and we will open a trace with the carrier.
  • Once the carrier marks a package as delivered, it becomes your responsibility. We are not responsible for packages stolen after delivery. If you think a package was stolen, contact the carrier and your local police, and let us know so we can help.

10. Questions

Email sales@jetdavis.parts, call 361-815-6607, or message @jetdavis.parts on Instagram.